Legal

Refund
Policy

Last updated: May 7, 2026

Please read our refund policy carefully before purchasing. By completing your order, you agree to the terms below.

No Refunds After Opening

Due to the nature of our products, we do not accept returns or issue refunds on opened sachets or boxes. All sales of opened products are final.

Eligibility

Unopened products only — Refund requests for sealed, unopened boxes must be submitted within 7 days of delivery.
Products must be returned in original, undamaged packaging.
Opened, partially used, or damaged-by-customer products are not eligible for refund.
Refunds are not available for incorrect shipping addresses provided by the customer.
One refund request per customer.

How to Request a Refund

To initiate a refund, please email us at wildroothoney@gmail.com with:

Your full name and order number
The email address used at checkout
A brief reason for your request (optional but appreciated)

We aim to respond to all refund requests within 2 business days.

Processing Time

Once your refund is approved, it will be credited to your original payment method within 5–10 business days, depending on your bank or card issuer.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery with a photo of the package. We will send a replacement or issue a full refund at no cost to you.

Contact Us

For any questions about returns or refunds, reach us at wildroothoney@gmail.com.